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As your agents handle contacts, Enlighten Copilot for Supervisors gives you a conversational area where you can type a prompt to ask questions about your data. It even provides suggested questions to help you get started.
To see the conversational panel, you must enable the Conversational Panel permission.
You can get started by asking a question.
- Click the app selector
and select Supervisor . -
On the Live Monitoring page, click
to expand the right panel and select Enlighten Copilot 
. -
In the conversational panel, type your prompt to ask questions about various data sets. Suggested questions are available to get you started on your queries.
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You can click on a suggested question to copy it into the prompt box.
-
Submit
your query to receive a response. After submitting a prompt, you can still access the suggested questions. Click on 
to view another list of three relevant questions.
Sample Questions
Here's a list of sample questions you can ask in the conversational area. You can learn how to engage with it and receive answers for supported metrics.
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How many outbound voice calls were handled last week?
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How many contacts of "Skill A" were refused today?
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What is the average handle time for each skill this week?
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Show me top 5 agents on my team with longest ACW last week.
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What are the top five call reasons based on volume for last week?
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Show me the lowest 10 agents based on CSAT for last week.
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Show me 10 call reasons that have the lowest CSAT.
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Show me bottom 10 performing agents based on being empathetic to customer.
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What are the top 10 outcomes based on volume for the past week?
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Show me 10 skills that had the most average handle time.